Shipping information
Dispatch
Orders placed at Losyana.nl are delivered by DHL. We strive to deliver your order as quickly as possible. Orders placed before 3:00 PM will be processed the same day.
Your order can be delivered to your home or to another address (for example your work). No shipping costs will be charged for orders (within the Netherlands) with a purchase price above €50. For orders under €50, we ask for a contribution to the shipping costs of €5.95 per order. For shipping abroad, the shipping costs are calculated based on the country to which the order must be sent.
Delivery via DHL
DHL will deliver your order to the address you specified. If the package cannot be delivered, it will be delivered to the neighbors or offered again later. The day and time of the 2nd delivery depends on the day of the 1st delivery. If you are not at home during the 2nd delivery, you will receive a note in your mailbox. This shows which DHL Service Point you can collect the package from. You have 7 days to collect the package, otherwise the package will be returned.
Pick up at a DHL Collection Point
You no longer have to stay at home to receive your package. You can have your package delivered to DHL collection points. You decide where your package will be delivered and when you will pick it up. There is always a DHL location near you. You can pick up the package within a week, after which the package will be returned.
Your order can be delivered to your home or to another address (for example your work). No shipping costs will be charged for orders (within the Netherlands) with a purchase price above €50. For orders under €50, we ask for a contribution to the shipping costs of €5.95 per order. For shipping abroad, the shipping costs are calculated based on the country to which the order must be sent.
Delivery via DHL
DHL will deliver your order to the address you specified. If the package cannot be delivered, it will be delivered to the neighbors or offered again later. The day and time of the 2nd delivery depends on the day of the 1st delivery. If you are not at home during the 2nd delivery, you will receive a note in your mailbox. This shows which DHL Service Point you can collect the package from. You have 7 days to collect the package, otherwise the package will be returned.
Pick up at a DHL Collection Point
You no longer have to stay at home to receive your package. You can have your package delivered to DHL collection points. You decide where your package will be delivered and when you will pick it up. There is always a DHL location near you. You can pick up the package within a week, after which the package will be returned.