Privacy statement GDPR

PRIVACY DECLARATION

As soon as you visit our website losyana.nl or contact us, we receive information about you. In this privacy statement we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or would like to know what information we have about you, please contact us. We can adjust this privacy statement if we deem it necessary. We therefore recommend that you regularly review this privacy statement so that you are aware of these changes. This privacy statement was last changed on October 11, 2023 .

Table of contents

  1. When do you apply this privacy statement?
  2. Who uses your data?
  3. Whose data do we use?
  4. How do we get your data?
  5. Which of your data do we use?
  6. What do we use your data for?
  7. How long do we keep your data?
  8. With whom do we share your data?
  9. Where do we store your data?
  10. How safe is your data with us?
  11. What can you ask from us?
  12. What rules apply to this privacy statement?
  13. Which cookies do we use?
  14. What do we do with data from minors?
  15. Do you have a question about this privacy statement?
  16. When do you apply this privacy statement?

This privacy statement applies to all personal data that we process and to all domains related to us. This concerns the personal data of everyone who has ever had contact with us or visited our website, such as visitors, customers and business contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number or surfing behavior. If you want to know more about personal data, visit the website of the Dutch Data Protection Authority.

  1. Who uses my data?
     Losyana is responsible for the website losyana.nl and is therefore the responsible organization for the use of your personal data as described in this privacy statement. The full details are:

Losyana
First van Swindenstraat 395
1093GB Amsterdam
86158201


  1. Whose data do we use?
     We process the personal data of everyone who has contacted us or visited our website. These include visitors, private customers, business customers and contact persons of our partners.

  1. How do we get your data?

We receive the data directly from you as soon as you:

  • create an account
  • fill in your details on our website

  1. What information do we use from you?
     We use the following data:
  • name
  • sex
  • residential address or business address
  • delivery address
  • e-mail address
  • phone number
  • payment details
  • birthplace
  • date of birth
  • age

  1. What do we use your data for?

We only use your personal data for the purpose for which we are allowed to use it:

  • We use your data because we want to give you the best service as a customer and we cannot do that without that information

  1. How long do we keep your data?

We keep your personal data for as long as we are required to do so by law and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we will store your data according to the statutory retention period of seven years. We will then only store your data for statistical purposes and to handle any complaints or legal matters. If you would like to know more about how long we store specific data about you, please contact us.


  1. With whom do we share your data?

Your personal data will only be used by us. We will never share your personal data with others.

  1. Where do we store your data?
    We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, please feel free to contact us.

  1. How safe is your data with us?
     We have done a lot to ensure that your data is as secure as possible, both organizationally and technically. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. So your data is safe with us. We also ensure that your data is only used by people who have received permission from us. If you have any questions about the specific method of security, please contact us.

  1. What can you ask from us?

Because we use your personal data, you have various rights. We list these rights for you below.


Right to information
 We must explain to you in an understandable and clear manner what we do with your data and what control you have over it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle your data.

Right of access
 You can always ask us to view the information we have about you.

Right to correction
 You may ask us to have your data corrected if it is incorrect or incomplete.

Right to object
You may object to the processing of your data if you do not agree with the way we handle your personal data. This right applies to the data we use for direct marketing. You can indicate to us that you no longer wish to receive emails from us. This also applies to personalized recommendations on our website.

Right to data portability
 If you are a customer of ours or have given permission for the use of your data, you can ask us to send you the digital data that we have about you. This way you can transfer that data to another organization if you wish.

Right to restriction
 You may ask us to limit the use of your data. This means that in certain cases we may only store your data but not use it.

Right to be forgotten
 You may ask us to delete all data we have about you. We will then delete all data that can be traced back to you. In some cases we cannot or may not yet delete your data. For example, we have to keep some data for 7 years for the tax authorities.

Right to file a complaint
You may file a complaint about the way we handle your data. If you have a complaint, we will be happy to resolve it for you. Please contact us for this. You may also file your complaint with the Dutch Data Protection Authority. Of course we hope that it does not come to that, but in extreme cases you can also go to court. In that case, it is the court in the place of business of Losyana that will handle your complaint.

How do I submit a request or complaint?
Send your request or complaint to us at contact@losyana.nl . We will process your request or complaint within 30 days. If there are multiple requests or complaints or your request or complaint is complex, this may take more time. In that case, we will contact you within 60 days. We may ask you to identify yourself. In that case, we will request information from you to ensure that you are the correct person to whom the personal data belongs.

  1. What rules apply to this privacy statement?
     Our privacy statement must meet various conditions. These conditions can be found in particular in the General Data Protection Regulation. In addition, the general rules that apply under Dutch law apply to our privacy statement.

  1. Which cookies do we use?

You can indicate which information we may use about you. If you have given us permission to personalize your profile based on your surfing and search behavior, we can set up our website specifically for you so that it becomes easier and more personal to use. We do this using cookies. A cookie is a small text file that is placed on your hardware when you visit our website.
We use the following types of cookies on our website:

  • functional cookies, such as session and login cookies for keeping track of session and login information
  • anonymized analytical cookies, to gain insight into visits to our website based on information about visitor numbers, popular pages and popular topics
  • non-anonymized analytical cookies, to gain insight into visits to our website based on information about visitor numbers, popular pages and popular topics
  • tracking cookies such as advertising cookies that are intended for showing relevant advertisements

More specifically, we use the following cookies:

  • Google Analytics anonymized (analytical cookies)
  • Facebook (tracking cookie)
  • Google Adwords (tracking cookie)
  • Shopify

  1. What do we do with data from minors?
    We do not specifically target minors with our website or as an organization . This means that if you are under 18 years of age, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we assume that you have received this permission before your visit.

  1. Do you have a question about this privacy statement?
     Do you have a question about our privacy statement? Please feel free to contact us by sending an email to contact@losyana.nl. We are happy to help you.